FAQ's
1. How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times are:
- Italy: 2–5 business days
- Europe: 4–8 business days
- International: 7–12 business days
2. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number.
You can use it to monitor your shipment at any time.
3. Do you offer returns or refunds?
Yes, we offer returns according to our Refund Policy.
If you are not satisfied with your purchase, contact us within the allowed timeframe and we will assist you.
4. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible.
5. Can I change or cancel my order?
Orders can be modified or canceled only within a short time after purchase.
Contact us immediately at tambarine@outlook.it if you need changes.
6. What payment methods do you accept?
We accept secure online payments through major credit/debit cards and other available payment methods at checkout.
7. Will I have to pay customs or import fees?
For international orders, customs duties or taxes may apply depending on your country.
These charges are the responsibility of the customer.
8. Do you restock sold-out items?
Some popular items may be restocked, but not all products return.
We recommend purchasing when available.
9. Is my payment information safe?
Yes. All transactions are encrypted and processed through secure payment providers.
10. How can I contact you?
You can reach us anytime at:
tambarine@outlook.it
We usually respond within 24–48 hours.